One project per purchase
Each consultation covers one described drywall repair or related project. Guidance can cover preparation, repair methods, tools, materials, finishing and texture. Materials, onsite labor and ongoing project supervision are not included.
Response times and scheduling
The initial email response is provided within two business days after both payment and complete project information are received. After that initial response, additional responses may take up to three business days. Business days are Monday–Friday, excluding U.S. federal holidays, using Mountain Time. Phone appointments are arranged by email during Guy’s availability; this is not an immediate or emergency service.
Clarifications and additional reviews
The $49 email plan includes up to three questions total and two weeks of email support, starting with Guy’s initial response. Follow-up emails can clarify those three questions; additional questions require an upgrade or another consultation. The $99 plan includes your choice of one phone call up to 30 minutes with a brief email recap OR one month of unlimited email consultation for the same project, starting with Guy’s initial response. Unlimited email means no limit on project-related questions or email exchanges during that month, including progress photos and repair stages; it does not mean immediate responses or ongoing supervision. Additional replies may take up to three business days. The two $99 options are alternatives, not combined. Other projects and support beyond the included period require a separate purchase. Unlimited phone support is not included.
Upgrade by paying the difference
For the same project, request an upgrade within 30 days of your original purchase: the $49 email plan to either $99 option, $50; either $99 option to Project Start + Follow-Up, $50; the $49 email plan to Project Start + Follow-Up, $100. An upgrade replaces the earlier package rather than combining packages. Any phone call already used counts as the planning call. For an upgrade to the month of email support, the month begins with Guy’s first response after the upgrade. An upgrade to Project Start + Follow-Up does not restart its 30-day window from the original purchase.
Email Guy with your consultation reference to arrange the upgrade and payment before additional work begins.
Extra phone time
After your package is used, additional 15-minute phone appointments are $49. Extra assistance must be agreed and paid for in advance. Calls stop at the purchased time unless you and Guy have arranged additional assistance; you will never be charged automatically for overtime.
Cancellations and rescheduling
Cancel before personalized work begins for a full refund. If Guy cannot provide the service, unused services will be refunded. Contact Guy promptly if you need to reschedule. Delays caused by Guy will not shorten your included follow-up period. If you have concerns about delivered guidance, email Guy to discuss a resolution.
What remote advice can tell you
Recommendations rely on the photos and information you provide. A consultation is not an onsite inspection and cannot identify hidden conditions or guarantee an invisible repair or exact texture match. If the information is insufficient, Guy may request more detail or recommend an onsite assessment.
Your information and photos
Your contact details and project information are used to process and provide the consultation. Payments are handled securely by Stripe. Photos are sent by email and will not be published without your permission. Purchasing does not subscribe you to marketing emails. See our privacy information.